RACQ
Best Practice Psychosocial Risk
From compliance to best practice
Humanology Group delivered a comprehensive Psychosocial Risk Management Improvement Uplift for RACQ, shifting the organisation from compliance obligations to a best-practice, prevention-focused approach. Through rigorous evaluation, gap analysis, leadership and worker consultation, and governance redesign, the project established a clear, sustainable framework for managing psychosocial hazards. The work strengthened organisational oversight, enhanced leadership capability, and transformed how leaders understand, monitor, and mitigate psychosocial risk across the business.
Challenge
With new national expectations around psychosocial hazards, RACQ needed confidence their systems and governance were robust and effective. The challenge was understanding how psychosocial risk was managed across complex people systems and embedding it into everyday decision-making, leadership practice, and organisational governance.
Solution
Humanology Group took a whole-of-system view combining governance, leadership, and cultural insight:
Strategic consultation: Executive engagement and targeted focus groups
Data analysis: Review of workplace data to identify alignment opportunities
Evidence-based roadmap: Practical framework embedding psychosocial risk management as both compliance requirement and leadership responsibility
System integration: Balancing care, control, and culture across organisational practices
Result
RACQ's psychosocial risk maturity strengthened through:
· Clearer governance frameworks
· Enhanced leadership confidence
· Unified understanding of psychological safety as a performance driver
· Executives equipped with frameworks, insights, and reporting capability to manage psychosocial risk with business-critical rigour
The organisation moved from compliance to culture — embedding wellbeing, safety, and accountability into leadership, decision-making, and performance support.